Returns
You have 14 days from delivery to request a return. Items must be unused, in original condition and packaging. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
1 – HOW TO RETURN AN ITEM
If you are not satisfied with your purchase and wish to request a return, you must contact us within 14 days of receiving your order.
To initiate a return request, please email info@warwolfshop.com including:
- Your full name
- Order number
- Reason for return
- Photos (if applicable)
Our customer service team will review your request and provide further instructions if the return is approved.
Only items purchased directly from www.warwolfshop.com will be accepted.
Returned items must meet the following conditions:
- Items must be unused, unworn, unwashed and in the same condition as received
- Items must be returned in their original packaging, including boxes, accessories, manuals and documentation
- Footwear must be returned in the original shoe box provided. The shipping label must not be placed directly on the shoe box
- Return requests must be submitted within 14 days of delivery
- Once approved, the item must be shipped back within 14 days of return authorization
If the returned product is not in acceptable condition, Warwolf reserves the right to refuse the refund or apply a partial refund.
Products that have been personalized or customized cannot be returned or refunded.
Non-returnable items include products damaged due to customer misuse, mishandling or improper care.
Returns made without proof of purchase may be rejected.
Warwolf reserves the right to refuse returns that do not meet the conditions outlined in this policy.
In certain cases, an exchange or store credit may be offered with the customer’s explicit agreement. Customers are not required to accept store credit instead of a refund.
Except in cases of confirmed defect or shipping error attributable to Warwolf, return shipping costs are the responsibility of the customer.
Approved refunds will be issued to the original payment method used at checkout.
Refund processing may take several business days depending on your payment provider.
2 – ORDER MODIFICATIONS AND CANCELLATIONS
If you need to modify or cancel your order, please contact us as soon as possible at info@warwolfshop.com, including your order number and requested modification.
Orders may only be cancelled or modified before they enter the logistics and dispatch process.
Once an order has been processed and forwarded to our logistics network, cancellation or modification is no longer possible.
3 – HOW TO BOOK A RETURN
Booking your return is simple:
- Email info@warwolfshop.com within 14 days of receiving your order to request return authorization
- Once approved, securely package the item(s) including original packaging, boxes and accessories
- Ship the return using a trackable shipping method
We strongly recommend requesting a receipt and tracking confirmation from the carrier when sending your return.
All returned items must adhere to the conditions described in this policy for a refund to be processed.
Items that do not comply with these requirements or are sent outside the approved return window may be refused and returned to the sender.
IMPORTANT NOTES
Delivery times shall not exceed 30 calendar days from the conclusion of the contract, in accordance with EU consumer law, unless otherwise agreed.
Refund requests related to delayed delivery will only be considered if:
- The 30-day period has elapsed; and
- The tracking information shows no movement for a prolonged period; or
- The carrier has officially confirmed the shipment as lost
If the shipment remains active within the carrier’s tracking system, no refund will be issued while the package is in transit.
In cases where the carrier confirms the package as lost, Warwolf reserves the right to either issue a replacement shipment or process a refund.
If a package is marked as delivered by the carrier, claims for non-receipt may require additional verification before any resolution is offered.
4 – ADDITIONAL INFORMATION (EU RIGHT OF WITHDRAWAL)
In accordance with EU consumer law, customers have the right to withdraw from their purchase within 14 calendar days of receiving the goods, without providing any reason.
To exercise this right, customers must contact:
Customers must return the goods within 14 days of notifying the withdrawal.
Warwolf will issue a refund including standard delivery costs within 14 days of receiving the returned goods or proof of return.
Warwolf may withhold the refund until the goods are received or sufficient proof of return is provided.
5 – CONTACT
For any questions regarding returns or refunds: