Shipping policy
1 – ORDER PROCESSING
Orders are processed Monday through Friday, excluding public holidays.
Orders are typically processed within 24 hours from the date of purchase. Once processed, the order enters our logistics preparation and shipping system. In most cases, orders are handed over to the courier within 1–4 days.
Once the order has been handed over to the courier, we wait for the carrier to provide the shipment tracking information. As soon as the tracking number is received, we update the order and notify the customer with the shipping details.
2 – DELIVERY TIMEFRAMES
Estimated delivery time is 10–15 calendar days from the date of shipment, depending on destination and carrier operations.
In accordance with EU consumer law (Directive 2011/83/EU), the maximum delivery period shall not exceed 30 calendar days from the conclusion of the contract, unless otherwise agreed.
In case of unjustified delay, the customer has the right to:
- Request delivery within an additional reasonable period
- Cancel the contract if delivery is not completed within that period
In case of contract termination due to non-delivery, a full refund will be issued without undue delay.
3 – SHIPPING CONDITIONS
We offer free standard shipping.
To ensure same-day processing, orders must be placed before 2:00 p.m. Orders placed after this time will be processed on the next business day.
Once the order has been shipped, the customer will receive a confirmation email. Tracking information will be provided once available.
Customers are responsible for providing accurate and complete shipping details. Warwolf shall not be responsible for delivery issues resulting from incorrect or incomplete information provided at checkout.
4 – DELIVERY AND TRANSFER OF RISK
Delivery is considered completed when the customer, or a third party designated by the customer (other than the carrier), acquires physical possession of the goods.
In accordance with EU law, the risk of loss or damage to the goods transfers to the customer only upon delivery.
If the customer arranges their own transport (not offered by Warwolf), the risk transfers upon delivery to the carrier.
5 – RIGHT OF WITHDRAWAL (RETURNS)
The customer has the right to withdraw from the purchase within 14 calendar days from receiving the order, without providing any reason.
To exercise this right, the customer must notify:
The customer must return the goods within 14 days from notifying the withdrawal.
Conditions:
- Items must be returned in perfect condition, unused, and in their original packaging
- The customer is responsible for return shipping costs unless otherwise stated
- Warwolf will refund all payments received (including standard shipping costs) within 14 days of receiving the returned goods or proof of return
Warwolf may withhold the refund until the goods have been received or proof of return has been provided.
Exceptions:
The right of withdrawal does not apply in cases provided by law, including:
- Custom-made or personalized products
- Sealed goods not suitable for return due to health or hygiene reasons if unsealed
6 – ORDER CANCELLATIONS
Orders may be cancelled before they are processed.
Once an order has been processed, the customer may exercise the right of withdrawal as described above.
7 – UNDELIVERED SHIPMENTS
If a shipment cannot be delivered due to reasons attributable to the customer (e.g. incorrect address, repeated absence, failure to collect, refusal), Warwolf reserves the right to deduct the actual shipping and return costs from any refund.
8 – LIABILITY
Warwolf shall not be liable for delays caused by circumstances beyond its control, including force majeure, logistics disruptions, transport issues, or customs procedures.
However, such delays shall not affect the customer’s statutory rights.
9 – CONTACT
For any questions regarding orders, shipping or returns: