Shipping

We make and ship from Encamp, Andorra. Here is exactly what happens to your order from the moment you pay until it reaches your door.

1 · When your order leaves

We prepare orders Monday to Friday, public holidays excluded. Your order leaves our warehouse within 1 to 2 working days of us receiving it.

The cut-off is 2 pm. Orders placed after that are prepared the next working day, because we can no longer hand them to the carrier.

As soon as it ships, we email you the tracking number.

2 · How long it takes to arrive

Once the parcel is with the carrier, delivery takes around 5 working days on average, depending on the destination country and the service used.

That figure is an estimate based on our experience, not a guarantee. Carriers deliver Monday to Friday only, and we do not account for local public holidays at the destination.

If the carrier cannot find you, they will make a second attempt. If that also fails, you will need to collect the parcel from their depot.

3 · Shipping costs

The cost depends on the destination, the weight of the parcel and the service chosen. You see it calculated at checkout before you confirm, with nothing added afterwards.

Free shipping on orders over €150 to mainland Spain.

4 · Customs: nothing to pay on arrival

Andorra is not part of the European Union or its customs union, so shipments leaving here for the EU go through customs clearance.

We handle that clearance. All our shipments are DDP (Delivered Duty Paid): customs duties, import taxes and handling fees are included in the price you pay on the website.

The price you see at checkout is the final price. The carrier will not ask you for money at the door, you will not receive a customs invoice weeks later, and you do not need to file any paperwork.

5 · Correct delivery details

You are responsible for giving us a complete and correct address, with a contact phone number and email. We are not liable for delays or failed delivery caused by an error in those details.

If you realise you made a mistake, write to us as soon as possible: if the order has not shipped, we can still fix it.

6 · Delivery and transfer of risk

Delivery is considered complete when you, or a third party you have nominated other than the carrier, take physical possession of the order.

The risk of loss or damage passes to you only at the moment of delivery. Until then, the parcel is our responsibility.

If you arrange the transport yourself, with a carrier we have not offered you, the risk passes when we hand the parcel over to them.

7 · Maximum period and delays

Unless we agree otherwise, the maximum delivery period is 30 calendar days from the conclusion of the contract.

If we are late beyond what is due, you may require us to deliver within an additional reasonable period and, if we still fail to deliver within it, terminate the contract. In that case we refund you in full without undue delay.

What happens if a parcel stalls or is lost is explained in section 9 of Returns and refunds.

8 · Orders that cannot be delivered

If an order cannot be delivered for reasons attributable to you (incorrect address, repeated absence, refusal to collect it from the carrier's depot), we may deduct the actual outbound and return shipping costs from the refund. If you want it sent again, a new shipment must be paid for.

9 · Causes beyond our control

We are not liable for delays caused by events beyond our reasonable control: force majeure, carrier incidents, strikes, weather or customs holds. We will tell you as soon as we know and do what we can to resolve it.

This does not affect the rights that law gives you as a consumer.

10 · Problems with your shipment

We monitor deliveries and write to you if we see something stall. If your parcel is later than expected, arrives damaged or does not arrive, write to info@warwolfshop.com with your order number.

If the damage is visible on arrival, tell us within 48 hours with photos of the product, the packaging and the label.

The Spanish version of this policy is the reference version.

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Warwolf · F-369306-K · Carrer Santa Eulàlia, AD200 Encamp (Andorra) · info@warwolfshop.com